Shipping, Return and Withdrawal in Office

Free shipping 

The orders are sent free of charge, in Metropolitan France, and according to the same conditions indicated below for any order > = to 90€ (with tax) for our individual customers.
The orders are sent free of charge, in Metropolitan France, and according to the same conditions indicated below for any order > = to 5 units for our professional customers.

Shipment of your parcel              

The deadlines are expressed in working days. (From Monday to Friday)

From Monday till Thursday:

Parcel are sent, via the company DPD for Metropolitan France with a tracking number and put back against signature. We reserve the right to modify the shipment without notice carrier.
The delivery deadline for Metropolitan France is of 24 hours. This deadline applies to 90 % of the territory (Cf. Card). This deadline is not guaranteed by DPD. No delivery on Saturday.

The orders are generally sent every day for the orders crossed before 1 pm. (Without commitment) After 13 hours, the orders are sent the next day. (Without commitment)
The orders are sent after reception of the safe payment for our professional clients having special conditions.

Friday:

Parcel are sent, via the company Chronopost for Metropolitan France with a tracking number and put back against signature. We reserve the right to modify the without notice carrier.
The delivery deadline for Metropolitan France is of 24 hours(12 pm). This deadline(extension) is guaranteed by Chronopost. Delivery on Saturday.

The orders are generally sent every day for the orders crossed before 4 pm on Friday and 11:30 am on Saturdays. (Without commitment)
After 16 hours Fridays, orders are sent on Mondays. (Without commitment)
The orders are sent after reception of the safe payment for our professional clients having special conditions.


Parcel of less than 2 kilos are sent via The Post office for FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES, Europe and the third countries with a tracking number and put back against signature.
Parcel of more than 2 kilos are sent via DPD for FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES, Europe and the third countries with a tracking number and put back against signature.

The deadline for the shipments FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES/EUROPE/COUNTRY third is between 3 and 8 days without guarantee.
Whatever is the chosen mode of delivery, we send you a link to follow online your parcel.

Custom Made Shortystrap is sent 3 weeks after order before 9 am. For any order after 9 hours, the 1st day is the day after the order. The calculation is made in calendar days.
EXPRESS Custom Made Shortystrap is sent 1 week after order before 9 am. For any (order after 9 hours, the 1st day is the day after the order. The calculation is made in working days. (Eg: orders Friday after 9 hours = taken care by the order on Mondays thus shipping next Monday. For all other days of the week, allocate = in the daytime of order + 7 days.)

The shipment charges include the expenses of preparation and packaging as well as the postal charges. The expenses of preparation are fixed, whereas the transport costs vary according to the total weight of the parcel. We recommend you to group all your articles in a single order. We cannot group two orders placed separately and shipment charges apply to each of them.

Your parcel is sent at your own risks, but a particular attention is carried in the fragile objects.

The size of boxes is suited and your articles are correctly protected.

Return (only for our individual customers)

Shortystrap is Satisfied or Your Money Back.
We grant you a period you of return for Exchange or Refund.
In these two cases, two conditions are to be respected:

- Return of Shortystrap in perfect condition,
- Return of Shortystrap under two weeks after reception.

Custom Made Shortystraps and personalized Shortystrap are not covered by this operation considering their unique character.

 

Withdrawal in office

You can make your order on our site and ask for a withdrawal in our office.
You can cross and buy your order directly in our office to being able to try our products and allow us to take your measurements.


Office Adress:

PHILAU CORP
PA CHATEAUGAILLARD
2 ALLÉE DE L'ILLE - LE STERIAD
35470 BAIN DE BRETAGNE
FRANCE